Privacy Policy

Last Updated: June 2026

Welcome to DIY Document (diydocument.co.za). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you purchase and access our online handbook, in strict accordance with the South African Protection of Personal Information Act (POPIA).

1. Information We Collect

To provide you with access to the Online Reading Room and process your order, we collect limited personal information directly from you during checkout:

  • Account Details: Your name, email address, and the password you create to secure your profile.
  • Transaction Logs: Confirmation of successful payment (received from our payment gateway).

Important Note on Payment Data: We do not see, process, or store your credit card details, banking information, or payment credentials. All transactions are securely handled externally by our payment gateway, PayFast.

2. How We Use Your Information

We only use your personal data for clear, lawful purposes directly related to your purchase:

  • To create and maintain your secure login credentials for the Online Reading Room.
  • To send you your automated receipt and account activation emails.
  • To provide technical support if you contact us regarding your account.

We will never sell, rent, or lease your personal information to third parties, nor will we spam you with unrelated marketing.

3. Information Security & Storage

We take data security seriously. Your account information is stored securely on protected servers to prevent unauthorized access, loss, or misuse. Access to your data is strictly restricted to administrative purposes required to keep the platform running.

4. Cookies

We use basic, necessary functional cookies to keep you securely logged into your account while you browse the Online Reading Room side-by-side with your document. These cookies do not track your activity across the wider internet.

5. Your Rights Under POPIA

In terms of POPIA, you have the right to absolute control over your personal information. You have the right to:

  • Request confirmation of what personal data we hold about you.
  • Request that we update or correct any outdated information.
  • Request that we completely delete your account and personal details from our system (please note that deleting your account will revoke your access to the Online Reading Room).

6. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your data rights, please contact our Information Officer at:

Email: info@diydocument.co.za

Website: diydocument.co.za